Service & Support:

Technical Support:

 

Once you purchase anything from Bongch, you will enjoy technical support from our strong technical team.

You can contact with Bongch technical support regarding to all problems such as product using, installation, diagnosis ect.,

Please send your questions to Bongch technical centre, Mr Jerry: support@bongchtech.com

 

Remote Control:

Bongch can offer remote control to help customers. If you need this, please first download the below remote control software and install it on your computer.

Then please call Bongch to make an appointment about remote control with the engineer.

The engineer will help with checking problems, installing software, doing software training ect.

via remote control.

Download remote control software: TeamViewer7.0

Make appointment for remote control:Please Call +86 755 26052547

 

Software Updating:

Bongch company offers latest updating software package. If you bought your products one year ago and the one year free online updating period has been expired, then you can contact with Bongch software centre if you want to update your product again. Engineer in software centre will offer you two choices for updating according to your requirements. One is online updating card. The other is software package according to your product serial number. Please email us your product serial number and your updating requirements.

 

Requirements for information:

If you want to know more about product information, features and experience sharing as well as using skills, please email Bongch after-sale department.

 

Quality Control:

After you place an order, QC department of Bongch will check the products according to the product name, item number and quantity to ensure you receive perfect products. This will avoid the chances that customers get malfunction products.

 

Shipping:

As soon as the QC department confirm quality checking is well finished, our shipping department will prepare the delivery according to your order. If you have any special requirements for the packaging, please be sure to confirm with our sales when placing order. Our sales will make a record about your requirements and the shipping department will packing exactly according to your requirements. For example, if it's during winter period in your country and you need to pack your goods with more bubble over the outside carton or you need shake proof, you can tell the sales when placing order.

 

User Manual Downloading:

Please click “ download user manual “ button to download the user manual you need.